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Support Resources

Accessibility

Easter Seals NB
Supplies adaptive software, mobility devices, tools and equipment to people with disabilities; especially AT to post-secondary students

Neil Squire Solutions
Team of healthcare professionals that uses assistive technology and ergonomics to help people with disabilities find customized solutions for their needs

Opal Family Services
Fredericton-based organization that provides support and co-ordinates respite for families that have a dependent child or adult with disabilities. 
Learn more about programs and services offered or email Erica Young, Executive Director.

Easy-to-use Guide for Completing the Disability Tax Credit Application Form 
We’ve created this guide to help New Brunswickers with disabilities who need assistance applying for the federal disability tax credit (DTC), and completing the application form.

Quick Reference to who will newly qualify for the DTC under the federal Spring Economic Update 2026
The federal government is introducing “simplified certification” for a list of long‑lasting conditions.

Accommodating Students with a Disability in K–12
(Plain-language version, New Brunswick Human Rights Commission)
Quick information guide for parents, educators and school/school board administrators

Accommodating Students with a Disability in Post-Secondary Education
(Plain-language version, New Brunswick Human Rights Commission)
Quick information guide for parents; post-secondary students and educators; post-secondary institution administrators

AvenueNB Cooperative
Employment Counselling services for New Brunswickers with disabilities

Canadian Council on Rehabilitation and Work (CCRW)
Employment services for both job seekers with disabilities, and businesses

Canadian Mental Health Association (Working: Stronger Together)
Employment-related services for people with disabilities in Charlotte County

Community Employment Agency (Division of Moncton Employment & Training Services Inc.)
Employment services for people with intellectual and learning disabilities, including traumatic brain injury (TBI)

Crosswinds Employment Services (Crosswinds Center)
Employment services for people with disabilities in rural Kings County

Easter Seals NB
Supplies adaptive software, mobility devices, tools and equipment to people with disabilities; especially to post-secondary students.

Government of New Brunswick Employment Assistance Services (EAS)
Access to employment services for people experiencing barriers to employment

Hire Potential
Employment services for people with intellectual and developmental disabilities in the Greater Saint John area

Inclusion NB
Employment services for people with intellectual and developmental disabilities

Jobs Unlimited
Employment services for people with intellectual disabilities in the Greater Fredericton Area including Keswick, Oromoncto, Stanley and Minto

John Howard Society of Southeastern NB (Employment NOW)
Job search support for people with mental health disabilities or addiction issues

Key Industries
Employment services for people with intellectual and/or learning disabilities

Neil Squire Solutions
Team of healthcare professionals that uses assistive technology and ergonomics to help people with disabilities find customized solutions for their needs

Neil Squire Employment (Job Focus Program) — Fredericton
Employment services to help job seekers with disabilities achieve part-time, fulltime, self-employment goals

New Brunswick Association of CBDC
Self-Employment Benefit Program helps people with disabilities start their own businesses

Options Employment Outreach Inc.
Employment counselling services for people with disabilities (18 and over) in Greater Saint John

Self-Employment Benefit Program for Persons With a Disability
Provides financial and coaching support in initial start-up phase to people with disabilities who opt to be self-employed and launch their own business. For more information: contact Linda Noel Smith, Liaison Officer at 506-548-2406 or NB.SEB-ATI@cbdc.ca

Service New Brunswick e-Recruitment
Online portal for applying for provincial government jobs

Vision Loss Rehabilitation Canada
Services include employment services for people with vision impairment

Working NB
Government of New Brunswick job-search assistance services

Federal

Registered Disability Savings Plan (RDSP)
Long-term savings plan for people who receive the Disability Tax Credit 

Disability Tax Credit
Non-refundable tax credit for people with disabilities or their supporting family member

Canada Pension Plan (CPP) disability benefits
Monthly benefit you could be eligible for if you have been employed and have contributed to CPP, but can no longer work because of a disability. Must be over 18 and under 65.

Canada Disability Benefit (CDB)
Direct financial support for people with disabilities who are 18–64 years old

Provincial

Disability Support Program (DSP)
Personalized, flexible supports to help adults with disabilities be independent and have community connection

Emergency Fuel Benefit
Once-a-year $550 benefit for eligible New Brunswick households that can’t pay winter heating bills because of unforeseen circumstances

New Brunswick Low-Income Seniors Benefit (60 and over)
For eligible seniors to help pay bills and basic expenses

Public housing
Information about rental properties owned by Housing NB, including eligibility requirements

Support for homeowners
Summary of information about homeowner support programs offered by Housing NB

Property tax relief
Information about property tax relief programs for low-income homeowners

Community residences
Information for caregivers and decision-makers about 24-hour care facilities for people who need a lot of assistance with daily living 

Tenants’ rights
Tenants Rights Canada comprehensive information about tenants’ rights and responsibilities in New Brunswick

New Brunswick Human Rights Commission

Information about grounds and areas of discrimination, and the process involved in filing a complaint.

Introduction to the Grounds of Discrimination

Introduction to the Areas of Discrimination

Guidelines on human rights topics

 

Filing a complaint with the Commission

  • You can contact the Commission initially to:
  • Talk about a situation you’re experiencing and you think you have grounds for a human rights complaint
  • Find out more about filing a complaint

Phone: 506-453-2301

Email: hrc.cdp@gnb.ca

You don’t have to provide your name when you initially contact the Commission. But complaints can’t be filed anonymously.

If you decide to file a complaint, you have to use these interactive PDF forms. They need to be downloaded to your computer first.

Then fill them out using free Adobe Reader software you can download for Mac or Windows.

 

If you need an accommodation for filling out these forms, you have to contact the Human Rights Commission by email, or call 506-453-2301.

Patient advocates

Horizon Health Network Patient Relations Department 

Vitalité Health Network Patient Rights and Responsibilities 

Advocate NB — general but can include medical

New Brunswick Medical Society

Medical services

Maple — see a practitioner online

New Brunswick Medical SocietyList of medical clinics 

Immunization NB — book a vaccine/immunization appointment 

Telecare 811 — get 24-hour support from a nurse, determine whether you should seek care, get a referral 

E-visit NB — see a nurse practitioner online 

Medical & health information

Canadian Institute for Health Information (CIHI) 

MyHealth NBaccess your NB Health records and test results 

Alternative Residences Alternatives

Dedicated to supporting and enriching lives of adults with mental health disabilities who live in the Greater Moncton Area, including Salisbury. “Through our community-based housing and support services, we offer a safe and compassionate setting that fosters independence and a deeper connection to the community.” Runs several community support programs. Operates 24-hour care homes, one-bedroom apartment residences; shared living homes; and a crisis intervention centre.

Canadian Mental Health Association — New Brunswick

Offers a variety of programs and services.

Government of New Brunswick mental health services

  • Overview of support services for adults, youth and children
  • GNB Addiction and Mental Health Helpline: 24/7, call 1-866-355-5550

Horizon Health Network Addiction and Mental Health Services

Just Us

In-person and online Free mental-health counselling by Masters-level interns. Serves:

  • Saint John and area
  • Fredericton and area

Palliative Care Can Improve Quality of Life
Comprehensive information from Health Canada for both patients and caregivers about how palliative care can improve quality of life at any stage of a serious illness.

English HTML  |  French HTML

Infographic: Explore the Full Spectrum of Palliative Care

English PDF   |  French PDF

Accommodating People with Service Animals
Quick information guide for businesses, employers, service providers and housing landlords produced by the New Brunswick Human Rights Commission

Working dog registry
Free registration of your service animal (U.S. and Canada), and receive a free registration ID number and animal photo identity card

Dieppe

Accessible transit: Must be a wheelchair user or have a disability that makes using public transit unsafe for you. Applications reviewed case by case. Dieppe residents only.

Submit a request online or call 506-877-7900

Fredericton Area

Para Transit

Available to only registered clients, reservations by subscription. Call 506-460-2212 to register.

Fredericton TransitAccessibility Transit Policies for Passengers

Moncton – Riverview – Dieppe Area

Codiac Transpo

The Wheelchair Guy — serves all Greater Moncton Area

Urban/Rural Rides — volunteer-driver based. Transportation services for seniors and low-income individuals/families, primarily for medical appointments and food-bank access.

Wheels on Wheels — subsidized fares for registered Riverview/Dieppe residents. Serves all New Brunswick, Nova Scotia, PEI.

Saint John

Requesting Accommodations in the Workplace: A Guide for Employers and Employees
(NB Human Rights Commission, interactive fillable PDF)

Accommodating Disabilities in the Workplace
(Plain-language version, New Brunswick Human Rights Commission)
Quick information guide for employees, managers and employer businesses

A to Z list of Disabilities and Accommodations
(Job Accommodation Network)

General Resources

Research and Reports

2026  |  2025  |  20242023  |  2022  |  2021  |  2020  |  2019  |  2018

2026

2026 Disability Index Report
(Disability:IN, July 27, 2026)

The Walrus Talks: Accessibility — national panel discussion
(The Walrus and Deloitte, May 26, 2026)
Recording of live-streamed event. A powerful panel discussion about the state of accessibility in Canada! Featuring speakers Stephanie Cadieux, Lorin MacDonald, Chriss Dodd, Neil Belanger and Prasanna Ranganathan.

Accessibility Plan 2026–2029
(Government of New Brunswick, March 2026)
English HTML | French HTMLEnglish PDF (Accessible) | French PDF (Accessible)

Five-Year Strategic Plan on Accessibility (Framework)
(Government of New Brunswick, March 2026)
English HTML | French HTML | English – List Version (Accessible PDF) | French – List Version (Accessible PDF)

Getting There: Accessible Transportation in Canada — Report from the Chief Accessibility Officer, 2025
(Stephanie Cadieux, released February 2026)
English HTML  |  French HTML  | English PDF (Accessible)   |  French PDF (Accessible)  |

Reports on Disability and Accessibility in Canada
(Statistics Canada, January 2026)

Accessible Indoor Air In the Built Environment  (ESEQ-EHEQ)

2025

Employment Strategy for Canadians with Disabilities: Annual Progress Report — 2024 to 2025
(Employment and Social Development Canada — Skills and Employment Branch,  December 2025) Accessible PDF version

New Brunswick’s Disability Action Plan: A strategy for full inclusion of persons with a disability
(Premier’s Council on Disability, December 2025)

2025 New Brunswick Disability & Poverty Report
(Saint John Human Development Council)

Checking in: Progress and Challenges in Accessible Air Travel in Canada
(Stephanie Cadieux, Chief Accessibility Officer of Canada)

A to Z: Costs and Benefits of Accommodation
(Job Accommodation Network, updated September 17, 2025)

2024

Disability without Poverty 2024 Report Card  EN version  | FR version
(Disability without Poverty)

Unlocking Disability Inclusive Leadership 
(The Valuable 500)

Trends Report 2024 | Shaping Tomorrow — New Horizons: Intersectional insights on work and disability in Canada
(Canadian Council on Rehabilitation and Work)

Bridging the Gap: Report on Disability Inclusion in Canadian Workplaces
(Canadian Disability Inclusion Business Council, November 2024)

Employment Strategy for Canadians with Disabilities
(Employment and Social Development Canada, July 2024)

2024 Global Advertising Accessibility & Trends Report
(XR Extreme Research global technology company, May 2024)

Nothing About Us Without Us | The path to sustained progress and accountability in inclusive disability representation
(The Valuable 500, January 2024)

2023

The Disability Inclusion Imperative
(Accenture, produced with Disability: IN and The American Association of People with Disabilities, November 2023)

Small Businesses Hit Hard | The big financial toll of labour shortages   EN versionFR version  
(Canadian Federation of Independent Business, November 2023) 

2023 Disability Equality Index
(Disability: IN and American Association of People with Disabilities)

2022 Canadian Survey on Disability
(Statistics Canada, December 1, 2023)

New Data on Disability in Canada, 2022 
(Statistics Canada, December 2023)

Reports on Disability and Accessibility in Canada
(Statistics Canada, 2023)

Your Workforce Includes People with Disabilities — Does Your People Strategy?
(Boston Consulting Group, May 2023)

2022

Mental Health-Related Disabilities, 2022
(Statistics Canada infographic)  HTML (Eng)  HTML (Fr)  |  English PDF  |  French PDF

Global Report on Health Equity for Persons with Disability
(World Health Organization, 2022)

The Valuable Truth Report 2022 
(The Valuable 500)

The Employment Quality of Persons with Disability: Findings from a national survey  Published study | Webinar recordingPDF of webinar slides (Institute for Work and Health)

2022 Disability Equality Index
(Disability: IN)

2021

NBCPD Research and Policy Briefs

Information Brief: Disability, Social Assistance & Housing Policies in Canadian Provinces
(New Brunswick Coalition of Persons with Disabilities Policy Brief, Accessible PDF)

Transportation for Persons with Disabilities in New Brunswick
(New Brunswick Coalition of Persons with Disabilities Policy Brief, Accessible PDF)

Guaranteed Income for Persons with Disabilities in New Brunswick
(New Brunswick Coalition of Persons with Disabilities Policy Brief, PDF)

Information Brief: Employment and Disability
(New Brunswick Coalition of Persons with Disabilities, PDF)

Information Brief: Infrastructure Barriers to Accessible Transportation
(New Brunswick Coalition of Persons with Disabilities, PDF)

Other research and reports

2020

Frequent Mental Distress Among Adults, by Disability Status, Disability Type, and Selected Characteristics — U.S., 2018   HTML version  |  PDF version
(September 11, 2020, U.S. Centres for Disease Control Weekly Morbidity and Mortality Report)

Getting to Equal 2020: The Hidden Value of Culture Makers
(Accenture)

Enabling Change | Getting to Equal 2020: Disability Inclusion
(Accenture)

2019

2018

Accessibility

Web Content Accessibility Guidelines (WCAG) 2.0 — International-standards WCAG (2.0, 2.1. 2.2) documents cover how to make web content more accessible for people with disabilities

Making Your Business Accessible for People with Disabilities: Guide for Small Businesses
(Conference Board of Canada)

The Business of Accessibility: How to Make your Main Street Business Accessibility Smart
(Ontario Business Improvement Area Association)

7 Tips for Making Your Social Media Content Accessible
(Produced by the Ontario Disability Employment Network)

English version (Accessible PDF)  |  French version (Accessible PDF)

Disability awareness and confidence

Ask the Person
(Ontario Disability Employment Network)

English version (Accessible PDF)  |  French version (Accessible PDF)

There’s a “Golden Rule” you should always follow when you’re on the journey of making you business disability inclusive: Ask the Person. This tip sheet will help you navigate the nuances of disability inclusion. 

(Links, text and guide courtesy Ontario Disability Employment Network)

 

Federal Disability Reference Guide   HTML version  | PDF version
(Human Resources and Skills Development Canada)

A guide “for identifying, clarifying and promoting policies to address issues that affect people with disabilities.” Produced primarily for federal departments and agencies. But useful for any business, organization or educational institution.

Disability Tax Credit guide

Easy-to-use Guide for Completing the Disability Tax Credit Application Form 
We’ve created this guide to help New Brunswickers with disabilities who need assistance applying for the federal disability tax credit (DTC), and completing the application form.

Quick Reference to who will newly qualify for the DTC under the federal Spring Economic Update 2026
The federal government is introducing “simplified certification” for a list of long‑lasting conditions.

Education accommodations

Accommodating Students with a Disability in K–12
(Plain-language version, New Brunswick Human Rights Commission)
Quick information guide for parents, educators and school/school board administrators

Accommodating Students with a Disability in Post-Secondary Education
(Plain-language version, New Brunswick Human Rights Commission)
Quick information guide for parents; post-secondary students and educators; post-secondary institution administrators

Recruiting

Two excellent guides for business produced by the Ontario Disability Employment Network:

Guide to Accessible eRecruiting
English version (Accessible PDF)  |  French version (Accessible PDF)

This step-by-step guide will help you in the review and enhancements of your accessible online recruiting, interviewing and onboarding processes, to make your eRecruiting efforts more successful.

eRecruiting Checklist
English version (Accessible PDF)  |  French version (Accessible PDF)

For HR professionals and hiring managers, eRecruiting is “business as usual.” But is your eRecruiting accessible, so you can effectively reach and attract candidates who have a disability? Follow our eRecruiting Checklist.

(Links, text and guides courtesy ODEN)

Self-advocacy

7 Tips for Effective Self-Advocacy
Part of a new NBCPD “7 Tips” series of guides    HTML version  |  Accessible PDF
Quick tips for self-advocating and making sure your needs are met equitably 

7 Tips for Building Your Self-Advocacy Skills (coming soon!)
Part of a new NBCPD “7 Tips” series of guides.    
Quick tips for building confidence so you can effectively advocate for yourself

Service animals

Accommodating People with Service Animals
(Plain-language version, New Brunswick Human Rights Commission)
Quick information guide for businesses, employers, service providers and housing landlords 

Working dog registry
Register your service animal for free (U.S. and Canada), and receive a free registration number and ID card for your working dog

Workplace accommodations

Requesting Accommodations in the Workplace: A Guide for Employers and Employees
(NB Human Rights Commission, interactive fillable PDF)

Accommodating Disabilities in the Workplace
(Plain-language version, New Brunswick Human Rights Commission)
Quick information guide for employees, managers and employer businesses

International

United Nations Convention on the Rights of Persons with Disabilities

The United Nations Convention on the Rights of Persons with Disabilities (UNCRPD) is the over-arching global legislation defining the rights of people with disabilities. 

It was adopted by the UN in December 2006, and came into effect in May 2008.

Canada signed the UNCRPD in 2007 and ratified it in 2010. 

To date, 185 of the 193 UN member countries have ratified the Convention. 

Download accessible PDF version of the UNCRPD

Federal

Canadian Charter of Rights and Freedoms

The Canadian Charter of Rights and Freedoms is Canada’s most important piece of legislation. It was signed by former Prime Minister Pierre Elliot Trudeau and Queen Elizabeth II in 1982.

 

Download a PDF version of the Charter (English and French)

 

Under the Charter, the rights of people with disabilities are primarily protected under Section 15 — Equality Rights. It guarantees equality and freedom from discrimination.

Canada was one of the first countries in the world to include “physical or mental disability” as a protected ground in its constitution.

But the rights of Canadians under the Charter aren’t absolute:

  • It explicitly states our rights are guaranteed only “subject to such reasonable limits prescribed by law as can be demonstrably justified in a free and democratic society.”

 

Freedom in Canada is defined as a “negative right.” The government can’t stop you from doing something as long as it doesn’t harm someone else. This means the government can, for example, limit your freedom of speech if:

  • What you’re saying or writing violates Canada’s laws against hate speech and is harmful to someone else
  • Violates public safety regulations

 

An important thing to remember —  the Canadian Charter of Rights and Freedoms applies only to federal, provincial and municipal government actions.

If you’re facing workplace or other discrimination from a private business, your rights aren’t protected directly by the Charter. Rather, they’re protected by:

Canadian Human Rights Act

The Canadian Human Rights Act (CHRA) was passed in 1977. Like the provincial New Brunswick Human Rights Act, the CHRA is:

  • Designed to ensure equal opportunity by prohibiting discrimination
  • Complaint-based

 

PDF version of the CHRA

Who the CHRA covers

The federal human rights act covers only federally regulated companies and organizations, and employees of them:

  • Federal government departments and agencies
  • First Nations governments
  • Private companies in federally regulated sectors — banks, airlines, railways, telecommunications, interprovinicial trucking/shipping

How disability is defined

Under Section 25 of the Act, “disability” is defined broadly to ensure maximum protection:  

  • Existing or previous conditions: You are protected if you have a disability now, or if you had one in the past
  • Physical and mental: It covers any previous or existing mental or physical disability.
  • Dependencies: The Act explicitly includes dependence on alcohol or a drug as a disability.
  • Disfigurement: Physical differences that do not necessarily limit function but may cause social stigma are protected.
  • Perceived disability: You are protected even if you don’t have a disability, but an employer treats you as if you do. For example, refusing to hire someone because the employer wrongly assumes the person has a heart condition.

Key protections

The Act prohibits discrimination in two main areas: Employment and the Provision of Goods and Services.

  • The duty to accommodate: Employers and service providers must adjust their rules or physical spaces to meet a person’s needs — such as changing work hours or installing a ramp — unless doing so causes undue hardship (based on health, safety or excessive cost).
  • Bona fide requirements: Discrimination is only legal if a requirement is a bona fide occupational requirement (BFOR). A pilot, for example, must have a certain level of vision for safety reasons. This is a legal requirement even if it excludes someone with a visual impairment.

How complaints are handled

The Canadian Human Rights Commission investigates complaints.

If a complaint can’t be settled, it goes to the Canadian Human Rights Tribunal. The Tribunal can order the payment of damages up to $20,000 for pain and suffering.

Accessible Canada Act

The Accessible Canada Act (ACA) came into force in 2019. The landmark federal law aims at making Canada barrier-free by January 1, 2040.

It requires federally regulated businesses and sectors to:

  • Identify
  • Remove
  • Prevent

barriers before they cause issues.

Section 5 — the core of the Act

Section five is the crucial part of the ACA. It stipulates the seven priority areas where organizations must focus on accessibility.

  • Employment: Ensuring job postings, hiring processes, and workplaces are accessible.
  • The built environment: Making physical spaces (offices, entrances, washrooms) accessible.
  • Information and communication technologies (ICT): Ensuring websites, apps and digital tools work for everyone.
  • Communication (non-ICT): Providing sign language (ASL/LSQ), braille or plain-language materials.
  • Procurement: Ensuring accessibility is a requirement when the government buys or rents goods and services.
  • Design and delivery of programs and services: Making sure federal services (such as applying for a passport) are easy to use for people with disabilities.
  • Transportation: Focusing on the federal transportation network, including airlines, VIA Rail and interprovincial ferries/buses.

How disability is defined in the ACA

It’s defined broadly, with the social model of disability:

  • A person’s disability
  • How and what attitudinal, societal, physical environment and systemic barriers hinder their full participation in society

 

Disability applies to Section 5 as the catalyst for action. The broad definition of disability forces organizations to design their systems for everyone by default.

Here’s where you can learn more about the ACA.

Provincial

New Brunswick Human Rights Act

Human Rights in New Brunswick explained in plain language

Human Rights Act explained

The New Brunswick Human Rights Act prohibits discrimination and harassment on these 16 grounds:

  • Race
  • Colour
  • National origin
  • Ancestry
  • Place of origin
  • Creed or religion
  • Age
  • Physical disability
  • Mental disability
  • Marital status
  • Family status
  • Sex (includes pregnancy)
  • Sexual orientation
  • Gender identity or expression
  • Social condition (includes a person’s source of income, level of education and
         occupation)
  • Political belief or activity


These areas under provincial jurisdiction are also covered:

  • Employment — including job postings and interviews, working conditions and dismissals
  • Housing — property sales and rental
  • Accommodations, services and facilities —  such hotels, schools, restaurants, government services, libraries, retail stores
  • Professional, business or trade associations — such as the Nurses Association of New Brunswick, the New Brunswick Teachers’ Association and the New Brunswick College of Physicians


Human rights protections in the Act apply to:

  • Private-sector businesses
  • Provincial organizations
  • The provincial government
  • Municipalities


The New Brunswick Human Rights Act doesn’t apply to federally regulated industries, businesses and organizations in New Brunswick.

These fall under the Canadian Human Rights Act:

  • Railways
  • Telecommunications
  • Shipping
  • Extra-provincial transportation
  • Banking
  • Federal government operations


In these sectors, human rights protections are enforced by the Canadian Human Rights Commission.

Accessibility Act, 2024

The New Brunswick Accessibility Act is designed to make New Brunswick barrier-free by 2040, in line with the federal Accessible Canada Act.

It’s the legal framework for identifying, removing and preventing obstacles that hinder the full participation of people with disabilities in New Brunswick society.

Section two is the core of the Act. It stipulates:

  • The principle of “nothing about us without us” be followed — New Brunswickers with disabilities “must be involved in the development and design of laws, policies, programs, services and structures that impact” them.
  • New Brunswickers with disabilities have the same human rights and freedoms as anyone else, as set out in:
    • The New Brunswick Human Rights Act
    • The Canadian Charter of Rights and Freedoms
    • The United Nations Convention on the Rights of Persons with Disabilities

The Act sets out mandatory accessibility standards applying to both public- and private-sector businesses in New Brunswick.

Section two also allows the government to create specific accessibility regulations in eight key areas:

  • Government services (accessing provincial programs)
  • Information and communications (websites, digital documents and signage)
  • Employment (hiring practices and workplace accommodations).
  • The built environment (buildings, sidewalks, and public spaces)
  • Transportation (buses and taxis)
  • Education (from K-12 through post-secondary)
  • Housing (accessibility in residential options)
  • Sports and recreation (parks, gyms and events)
Governance and enforcement under the Act

Accessibility Office (Section five): Established to oversee Act implementation and promote public awareness.

Compliance (Section six): Appointment of a Director of Compliance, and the ability to issue administrative fines for organizations that fail to meet the accessibility standards.

Advisory board (Section seven): An Accessibility Advisory Board primarily composed of people:

  • With disabilities
  • “Who work on behalf of” people with disabilities; or
  • Who are “members of provincial agencies or provincial branches of national agencies that work on behalf of, or represent,” New Brunswickers with disabilities

New Brunswick Human Rights Commission

The New Brunswick Human Rights Commission (NBHRC) administers and enforces the New Brunswick Human Rights Act to help ensure all New Brunswickers:

  • Are treated with dignity in business, in employment, in their communities and in New Brunswick society overall
  • Have equal and equitable opportunities to participate in employment and their communities, without discrimination (under 16 grounds)

 

The Commission’s mandate is centered around compliance and education.

  • Compliance: Enforcing the New Brunswick Human Rights Act through a neutral process for reporting and resolving discrimination complaints
  • Education: Awareness of human rights and the responsibilities of preventing discrimination before it happens; and about rectifying issues when it does happen.
     

Its work generally covers three things:

  • Complaint resolution
  • Public education and advocacy
  • Protecting human rights under specific grounds and areas

 

Its jurisdiction is provinicial only. The Commission can’t deal with complaints related to:

  • Federally regulated businesses or industries
  • Federal government operations in New Brunswick
  • The Canadian Charter of Rights and Freedoms

 

Complaint resolution

  • Determining if a complaint does fall under the New Brunswick Human Rights Act
  • Mediation and/or formal hearings
  • Investigating complaints if mediation fails
  • Referring cases to the Labour and Employment Board for formal hearings if necessary

 

Public education and advocacy

  • Developing guidelines (including ones on accommodating disability in the workplace), to help employers and service providers understand their legal duties.
  • Providing training and workshops for businesses, schools and community groups.
  • Research and advising the government on human rights issues.

 

Filing a complaint with the Commission

You can contact the Commission initially to:

  • Talk about a situation you’re experiencing and you think you have grounds for a human rights complaint
  • Find out more about filing a complaint

 

Phone: 506-453-2301
Email: hrc.cdp@gnb.ca

You don’t have to provide your name when you initially contact the Commission. But complaints can’t be filed anonymously.

If you decide to file a complaint, you have to use these interactive PDF forms. They need to be downloaded to your computer first.

Then fill them out using free Adobe Reader software you can download for Mac or Windows.

 

If you need an accommodation for filling out these forms, you have to contact the Human Rights Commission.

Provincial/Regional

Ability NB
Support services for people with mobility disabilities

Accessible NB
Workplace accessibility reviews & audits by Ability NB

Active Care Support Services
Counselling and support services for mental health

Alternative Residences Inc.
Community-based housing and support services for people with mental health disabilities

Alzheimer Society of New Brunswick
Information, education and support for Alzheimer’s patients, families and caregivers. Serves Greater Moncton, Sussex and Southeastern NB.

Association du N-B pour l’intégration Communautaire (New Brunswick Association for Community Living)
Support for children and adults with developmental disabilities

Atlantic Indigenous Mentorship Network
Regional network offering mentorship, learning opportunities, and financial support to Indigenous students and early career researchers pursuing Indigenous health research and health professional programs.

Atlantic Provinces Special Education Authority (APSEA)
Provides educational programs, services and opportunities for children, youth and young adults (to 21) who are deaf, deafblind, hard of hearing or visually impaired

Autism Awareness Centre Inc.
Resources for people on the spectrum and their families

Autism Resource Centre Southeastern New Brunswick
Supports for people with Autism Spectrum disorder,  their families and caregivers 

Autism Resources Miramichi
Support resources in Northumberland County

AvenueNB Cooperative
Employment services for jobseekers with disabilities

Canadian Hard of Hearing Association — New Brunswick Chapter
Programs, advocacy, support and services for Canadians with hearing loss. Moncton-area chapter in Dieppe, and a Saint John chapter

Canadian Mental Health Association — New Brunswick
Programs, services for mental health wellness

Capital Region Mental Health & Addictions Association
Support services for New Brunswickers with mental health disabilities in the Fredericton capital region

Co-Aide Home Care & Support Services Ltd.
Support services for individuals and families in the Moncton area

Community Autism Centre 
Support services for people on the Autism Spectrum Disorder in the Saint John area

Connect Fredericton
Guide to community agencies in the Greater Fredericton Area

Crosswinds Occupational Activity Centre Inc.
Services for people with disabilities through the Disability Support Progam (DSP) and the Employment & Support Services Program (ESSP)

Fredericton Works
Employment counselling program from The Saint John Deaf and Hard of Hearing Services for deaf and hard-of-hearing New Brunswickers. 

Inclusion Fredericton
Support and advocacy for adults and children in the Greater Fredericton Area with developmental disabilities

L’Arche Saint John — Creative Connections
Creative arts program for people with disabilities in the Saint John area

N.B. Special Care Home Association Inc.
Assists with services for seniors and adults who need 24-hour care, in co-operation with New Brunswick Government Department of Social Development

New Brunswick Deaf and Hard of Hearing Services Inc.
Range of support services for deaf and hard-of-hearing New Brunswickers.

Para New Brunswick Sport & Recreation
Facilitates and supports participation of New Brunswickers with physical disabilities in the broader parasport community. The governing body for wheelchair basketball, wheelchair rugby, goalball and boccia. Supports all sports in the Paralympics.

Schizophrenia Society of New Brunswick
Support services for people with Schizophrenia, and their families

Social Supports NB — Disability Support Program
Information about the provincial Disability Support Program (DSP)

Social Supports NB — Home Support Services
Information about home supports available and how to access them

Social Supports NB —Vehicle Retrofit Program
Information about supports for vehicle retrofitting

Transition NB
Support program to help students with disabilities transition from high school to employment

VIVA Therapeutic Services
Services for preschool-age children on the autisum spectrum

National

ALS Canada
National organization providing education, awareness, support and advocacy for Canadians with ALS, also known as Lou Gehrig’s Disease

Adaptech Research Network
Team of academics, students and consumers since 1996 that does research involving college and university students with a variety of disabilities. Based at Dawson College in Montreal.

Asign
ASL/LSQ video interpreting services

Balance for Blind Adults
Rehabilitation services for adults with sight loss

British Columbia Aboriginal Network on Disability Society
Internationally recognized and award winning, national Indigenous not-for-profit society serving the unique and diverse disability needs of Indigenous peoples across Canada.

Canada Video Relay Service
Free access to video interpreters for Deaf, hard-of-hearing and speech impaired Canadians who use Internet and cell phones to make calls.

Canadian Association of Sign Language Interpreters 
Online directory for contracting certified ASL interpreters

Canadian Cancer Society
Education, resources, research, advocacy, supports for Canadians living with cancer, and their families and caregivers

Canadian Centre for Rehabilitation and Work 
Research, and employment support services for both job seekers with disabilities and employers

Canadian Community Mental Health Network
The CCMHN unifies individual community-based organizations fostering collaboration to address resource gaps and enhance mental health support across Canada.

Canadian Deaf Blind Association
Advocacy and research supporting DeafBlind Canadians

Canadian Down Syndrome Society
Information, resources and support for Canadians with Down Syndrome 

Canadian Hard of Hearing Association
National organization supporting Canadians with hearing loss

Canadian Hearing Services — Sign Language Interpreting Services
ASL/LSQ services available through the CHS

Canadian National Institute for the Blind (CNIB) 
Education, awareness, advocacy and supports for blind Canadians

Canadian Paraplegic Association
Advocacy, resources and programs to support Canadians with spinal cord injuries

Centre for Mental Health and Addiction (CAMH)
Information and supports for Canadians with addiction and mental health disabilities, their families and caregivers

Change Coalition 
Support and advocacy for people with invisible disabilities

Council of Canadians
National social justice advocacy organization

Council of Canadians with Disabilities
National human rights advocacy organization of people with disabilities advocating for an inclusive Canada

Crohn’s and Colitis Canada
Education, resources, research, advocacy, supports for Canadians living with Crohn’s and Colitis, and their families and caregivers

Disability Management Institute
Works with employees and employers nationwide to provide innovative, end-to-end solutions for their absence and disability management needs

Disabled Women’s Network Canada (DAWN Canada)
Research, and support and advocacy for women and gender-diverse people with disabilities

Easter Seals Canada
Education, programs, resources, advocacy supporting Canadians with disabilities

Eviance (formerly the Canadian Centre for Disability Studies)
Intersectional, community-based research ito sustainable solutions to advance disability human rights in Canada

Make-A-Wish Canada
Supports for children living with critical illnesses, and their families

March of Dimes Canada
Wide range of services for people with disabilities across Canada

Mood Disorders Society of Canada
Support, research, advocacy for Canadians with mental health disabilities

Neil Squire Society
Range of programs to support both employers, and job seekers with disabilities

Parkinson Canada
Information, resources, advocacy, support for Canadians living with Parkinson’s, and their families and caregivers

Rick Hansen Foundation
The Foundation’s mission is to inspire, create and deliver innovative solutions that accelerate a global movement to remove barriers to inclusion for people with disabilities.

Tourette Canada
Awarenes, education, advocacy, supports for Canadians with Tourette Syndrome

Universal Design Network of Canada
Promotes universal design and accessibility in Canada through education, research and displays of best practices in UD

Vision Loss Rehabilitation Canada
Programs and services to support Canadians with vision loss

War Amps
Services and supports for amputees

International

Invisible Disabilities Association
Colorado-based, international advocacy organization supporting people with invisible disabilities

Universal Design Institute
UDI specializes in accessible and universal design in the commercial, public and residential sectors — research, consulting, training

Web Accessibility Initiative
Global initiative to make the World Wide Web accessible for all through Web Content Accessibility Guidelines

You Can’t Spell Inclusion Without a D

 Produced by the Ontario Disability Employment Network. The podcast explores the power of inclusion, disability and employment, and the business benefits of diversity and inclusion — including disability-inclusive hiring — from all the angles. Created, co-hosted and associate-produced by Dean Askin, the Vice-Chair of the New Brunswick Coalition of Persons with Disabilities.

Interactive

Disability Myths QuizEnglish  |  French
Test your disability awareness and knowledge! Take this quick quiz created by the Ontario Disability Employment Network.

Federal

Accessibility Standards Canada
Federal government agency responsible for developing accessibility standards for federal government departments, and federally regulated industries and businesses

Palliative Care Can Improve Quality of Life
Comprehensive information from Health Canada for both patients and caregivers about how palliative care can improve quality of life at any stage of a serious illness.

English HTML  |  French HTML

Infographic: Explore the Full Spectrum of Palliative Care

English PDF   |  French PDF

Link to https://nb.211.ca/
Do you need information about financial assistance, mental health support, employment support, childcare, housing, food, clothing and shelter?
Find help at nb.211.ca or call/email 2-1-1.