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7 Tips for Building Self-Advocacy Skills

Building your self-advocacy skills is like strengthening your muscles to maintain mobility: The more strength you add with the right movements and techniques, and practice, the stronger you’ll gradually get. 

Here are seven tips for developing the skills needed for confident and effective self-advocacy.

Tip #1: Build an "accommodation toolkit"

Developing self-advocacy skills starts with:

You should have a physical or digital folder of this information:

  • A written request that informs your employer of the need for a workplace accommodation
  • The kinds of accommodation you need to help you succeed
  • Medical information on any functional limitations specifically related to performing the essential job requirements (employers can ask only for information “reasonably related to the nature of the limitation or restriction”)

It’s also a good idea to include:

  • A list of barriers, and the challenges they present — difficulty maintaining focus in loud or brightly lit environments, for example

Adapt your toolkit for different situations. For example, access to:

  • Government services
  • Air, bus or rail travel
  • A convention centre for an in-person event
  • A hotel, restaurant or retail business

Having this toolkit ready can help reduce the mental load and stress any time you need to self-advocate for anything.

A woman in a wheelchair is sitting at a desk typing on a laptop. There are papers stacked on her desk, and other papers taped to a wall behind her.
A woman with an artificial arm standing in front of a mirror practising a speech. She is wearing a white blouse and a blue blazer. In the reflection, there's a bookshelf behind her.

Tip #2: Practise the "elevator pitch"

Here’s why it’s called an “elevator pitch:” It’s an explanation about your specific situation and need that’s clear, quick and succinct — as if you were telling someone in short elevator ride between floors. Tell it in no more than two short sentences. In 30 seconds. Or less. Mastering this skill lessens that you’ll feel flustered in high-pressure situations where you’ve got to think and respond quickly.

  • The 30-second formula: “I have [name or type of disability, especially if it’s invisible]. This means I need [specific action/tool] to [your desired outcome].

  • Practise your pitch in the shower. Or in front of a mirror. Or during a commute. Keep practising until it feels like second nature.

Tip #3: Master the "interactive process"

Self-advocacy isn’t something you do once for something, and you’re done. It’s a continual thing you need to be prepared to do. It’s an assertive negotiation that’s an interactive process. It’s about having a self-confident and emphatic but collaborative, respectful dialogue to find a solution.

Sometimes it’s for a solution needed immediately. Other times it’s to achieve something in the long-term. Other times it’s to achieve an immediate or short-term goal that has long-term benefits for everyone.

A man and a woman sitting at a table having a conversation in a workplace cafeteria.
A woman in a wheelchair is sitting in front of a bench by a lake practising deep breathing exercises. The background is blurred.

Tip #4: Develop emotional regulation techniques

Advocating for yourself can be frustrating and stressful. Especially if the response is “no” or “why?” to a request for equity or accommodation.

  • LEARN: Recognize when your fight-or-flight response is kicking in so you can stop anxiety from overwhelming you.
  • PRACTISE:  Pausing. If a meeting conversation gets heated, suggest taking a 10-minute break and a breath. Let everyone digest what’s been said. Then come back to the table with cooler heads to find a solution.

Tip #5: Learn the chain of command

A key skill is knowing who the decision maker is — the person who can say “yes.”

  • If, for example, you’re explaining your situation and need to a front-line customer service rep in person or on the phone and they say “No”:

DON’T: Get into an argument

DO: Politely ask if there’s a supervisor or an accessibility co-ordinator you can speak with

  • If you’re making a workplace accommodation request and your manager or supervisor says, “No”:

DON’T: Get into an argument (that could lead to being fired)

DO: Politely end the conversation. Then get some guidance. Depending on your specific situation, this could be from:

Your union representative

 

Understanding the hierarchy of an organization

SAVES: You energy

MAKES: Self-advocacy less stressful

HELPS: Prevent burn-out from self-advocacy stress

A man facing away from the camera looking at a large organizational chart graphic that is overlaid on a blurred photo of a downtown cityscape. He has black hair, is wearing a pinstripe shirt and his hands are grabbing his waist.
3D wordle illustrating active listening skills. The words "Active Listening" are in gold at the center of the wordle. All the other 3D words are in white. At the left, is the word engagement. It runs vertical from the top. The words communication, understanding run at a horizontal angle agove the word active. The word caring is vertical at the right top. Under the word listening, at an angle, are the words empathy, thoughtfulness, awareness, hearing and participation.

Tip #6: Fine-tune your active listening

Advocacy is 50% speaking and 50% listening. There’s a difference between hearing and listening. Listen attentively to the concerns of the other party. It will help you make your argument in an assertive, positive, respectful way that gets better results than being adversarial.

  • Skill: Use mirroring. Say something such as, “I know you’re concerned about [their concern]. Here’s how we can address that in a way that I think works for everyone.”

Tip #7: Join an advocacy community

One of the best ways to learn the nuances and skills of self-advocacy: learn from others who’ve been doing it successfully. Join, for example:

  • Local advocacy groups in your area
  • Online forums

When you join a group, ask if there’s anyone who could mentor you. Having and learning from a mentor is one of the fastest ways to build your confidence.

Young girl with glasses at a protest. She is looking directly at the camera, and holding a sign that says Disability Matters.